Hike Machu Picchu

Are Machu Picchu Tickets Refundable?

Yes, BUT ONLY if there is any cancellation by the Direction of Culture (The institution in charge of Machu Picchu administration). If the change is because of you, some conditions apply. Keep reading, the detailed regulation is ahead.

But first, let’s explain how works the process to get a Machu Picchu ticket.

The 3 ways to get Entrance tickets to Machu Picchu are:

  1. By yourself Online from anywhere in the world.
  2. By yourself in Cusco or Aguas Calientes
  3. We do all the hard stuff for you.

1. Online

This option means you have to get into the culture Ministry of Peru web site by browsing https://www.machupicchu.gob.pe/inicio then follow all the steps they show to you. In case you prefer a more detailed step by step guide, we have one in here.

You need to know a couple of things too. First, the web site is not that friendly or easy to use so you might get confused sometimes about the steps you must take, so be careful. And second, depending on the season, high (June to September: 4 months) or low ( October to May: some days before), you need to buy your tickets in advance.  

2. In Cusco or Aguas Calientes

When you are here in Peru you can buy the tickets in person in 3 places:

In Cusco:

  • Garcilaso Street – Museo Casa Garcilaso
  • Maruri Street – Cusicancha.

Monday to Saturday 07:00 a 20:00

In Aguas Caliente:

  • Pachacutec Avenue – Dirección Regional de Cultura Aguas Calientes

Monday to Sunday 5:00 to 20:00

Please, foresee both locations in Cusco take credit cards and cash but in Aguas Calientes only cash. And don’t forget your passport.

3. We do it all.

It’s also possible you leave it all in our hands. We’d buy the tickets based on the information you gave us, and if any problem arises, we work on it and solve it under the considerations of the Direction of Culture and our policies concerning CANCELLATIONS that you must be aware too:

At the time we receive a written notice, that you want to cancel your trip, the following fees will be charged:

  1. 30 to 59 days before departure date: 40% of trip cost
  2. 7 to 29 days: 70% of the trip cost
  3. Less than 7 days before departure date or no-show: 100% of trip cost

So you have two options; do it yourself or leave it to us. But what happens when something went wrong, for instance: We have problems, and we can’t travel to Peru, or we just lost a flight or something? Ok, Let’s explain that.

Conditions to get a refund

No matter if you decided to buy the tickets by yourself Online, in Cusco/Aguas Calientes, or leave it to us; the first thing we have to recommend you is, please type your information right. We tell you, we often have problems with that. And that’s why let’s explain here the purchase refund policies:

If you request the change of name or date for causes not contemplated in the policies, the Direction of Culture will proceed to make the change, but first, they apply a penalty, based on the following periods:

  1. Penalty of 30%, if the request is submitted 24 hours before.
  2. Penalty of 25%, if the request is submitted 48 hours before.
  3. Penalty of 10%, if the request is submitted 72 hours or more.

As we told you before, only if The Direction of Culture cancels the entrance to the archaeological sites, the ticket holder has the right to ask for a refund of the fare paid, showing the original ticket and according to the provisions for that case.

If the user can not visit the archeological site due to health reasons or strikes in the region, the Direction of Culture will let you change name and date with a penalty of 10%.

If the user does not show in the archaeological site and does not communicate on time any issue about the use or the ticket will lose all the right on the ticket including any refund by the Direction of Culture.

Types of Tickets

The entrance tickets to visit the archeological site can also be combined with a visit to Machu Picchu museum or with Climbing Huayna Picchu or Machu Picchu mountain. Unfortunately, it`s not possible to do it all the day of your visit; you will need at least one more day. Please be aware of that. Any of the possible combinations are under the same policies of refund.

Machu Picchu

You all know what Machu Picchu is, right? A very famous Inca City located in southeastern Peru. Named world heritage by the UNESCO since 1983 and one of the seven wonders off the world. Of course, many things make Machu Picchu so especial; you can check why here, here, and here.

You can enjoy Mapi (as we call it) in many ways; we have some great packages you may like: The Classic 5 days Tour is one of them, but if you feel more adventurist you can reach Machu Picchu hiking the world-famous Inca Trail.

So we wish you have it clear now. It all will depend on your particular case,  but if you make any mistake or have any situation to use your ticket to enter the citadel; you won´t get all your money back. Truth to be told.

Important note

Please pay attention to the following information published on the website of the ministry of culture:

The decentralized direction of culture Cusco communicates to the users who visit the llaqta or Inca city of Machupicchu, for strict reasons of conservation and sustainable use of the main architectural assemblies that make up the llaqta, from May 15 to 31, 2019, a gradual system of regulation will be implemented in terms of access time to the following spaces:

1.- From May 15 to 21, 2019:

– Temple of the Sun – Accessible from 7:00 a.m. to 10:00 p.m.

– Temple of the Condor – Accessible from 10:00 a.m. to 1:00 p.m.

– Pyramid of the Intiwatana – Accessible from 1:00 p.m. to 4:00 p.m.

2.- From May 22 to May 28, 2019:

– Pyramid of the Intiwatana – Accessible from 07:00 to 10:00.

– Temple of the Condor – Accessible from 10:00 a.m. to 1:00 p.m.

– Temple of the Sun – Accessible from 1:00 p.m. to 4:00 p.m.

It is clarified that this will be a pilot and decisive experience for the conservation of Machupicchu in the face of the great tourist demand.

During this period, an evaluation will be carried out together with the DIRCETUR-Cusco and the recognized guilds of tourism, which will allow the adoption of the regulatory measures to be applied from June 1, 2019, based on the provisions of articles 2, 3. 4, 8 and 11 of the Regulation of Sustainable Use and Tourist Visit for the Conservation of the Llaqta or Inka City of Machupicchu approved by Ministerial Resolution No. 070-2017-MC and Ministerial Resolution No. 216-2018-MC.