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Our preference is to exceed the expectations of our customers which is based on:

- Improved loyalty and customer satisfaction that is quite uncommon in the world of travel.
- Transparency and control in the process of providing our services.
- Reducing errors in processing orders and requests. A greater accuracy in shipments to our customers.
- We differentiate ourselves by our philosophy of creating value for the trip specifically based on the intelligent use of information technology.
- Increased productivity and effectiveness of our customer service representatives and sales executives.

Our expertise is in taking care of all the details in our service to customers by eliminating all kinds of errors

- Our experience is in the training of all our employees which are graduates of higher learning in tourism.
- Our suppliers of related services are very reliable because they have constant training and have been working for many years within the tourism industry.
- We allow our customers to interact with the company in an easy and flexible way.
- We contribute to the achievements of sustainable developments of tourism through the adoption of best practices in the delivery of our services.

Our employees are academically prepared within the field of tourism, making their job performances more reliable and efficient. When interacting with our customers by helping in the best way to make decisions in developing their personal journeys. The immediate solution of issues that arise during our services make us effective when fulfilling our responsibilities.

Everyday, we try to make efficient operations and decisions to our customers, partners and allies, through the implementation of information technology solutions.

According to national and international standards, Valencia Travel Cusco meets tourism activities regulations and have their own terms and conditions according to their company policies. Our travel consultants play an important role since their work is aimed at supporting all the strategies to be applied to the customers depending on their case. The monitoring and control of the existing customer base. The framework of an organized company whose customer service policies have been designed according to the interests and protection of the consumers(customers).

Valencia Travel Cusco provides each customer with the terms of payment policies, service cancellation policies and service guarantee policies. The terms of payment and service cancellation policies are as followed: If you have to cancel your trip for any reason. your deposit will be kept securely on file until you are ready to use. Your deposit is completely transferable, so you can easily roll it over to any person of your choice. The Service Guarantee policy is to provide security to the client if a failure occurs; in this case, it will be compensated adequately.

We are available to our customers at all times. We operate 24 hours a day, 7 days a week, 365 days throughout the working year to provide you with everything you’ll need for your trip. There will always be someone available who will be able to provide you with any information when requested. No matter the time or place because we are at your service.

Our company’s work schedule is limited to the time available provided to our customers, while breaking down barriers of time differences between different countries. This is made possible by technology that our company has updated.

We are a travel agency with goals that contributes to reach the international quality standards in the provision of tourism services.

We also aim to address the most important challenges facing tourism businesses which include those relating to the need to create an appropriate corporate culture, designing an optimal service quality, the service of quality with our updated technology, the selection and training of our staff and implementation of systems, which continuously improves quality to assess our current levels , optimum levels to meet market requirements and the actions needed to achieve them.

It is also important to us to check the travel service providers selected by our company . In which they are responsibile for making inspection trips to places where our services are provided, to see which transport units are cared for, to ensure potential clients meet the minimum requirements to ensure their safety, such as proper maintenance, travel insurance and more. It is also important to assess the academic training of our tour guides and staff as they will be in contact with our customers along with any other aspect related to the care of potential clients.