Meet Our Staff
Machu Picchu Peru is a team united by a single passion, travel.
We have a good understanding of our geography. Our goal is to match your expectations with our service. The result will be you enjoying your time in the jungle, sailing the Titicaca Lake or trekking the Inca trail.
The porters and their role in the Andes.
Since the Inca roads were protected by the National Institute of Culture as well as other paths used for hiking in Peru, the work of the porter has been remarkable because in the use of the Inca roads is not allowed the access of animals for loading.
As a consequence, their work represents the vital part of the logistics of their trip, which without their help can turn these trips too complicated to the point that when they are with us during the trek the trip becomes as easy as if you were eating a piece of cake.
Otherwise, could you imagine hiking 4 or 5 days with an average of 30 to 35 kilos on your back for 8 hours each day? Is not anything easy, right? Especially if what you have to carry is important to be able to spend the days comfortably with water, food, tent, kitchen, among other things.
Then as a company specialized in adventurous tourism, we understand the importance of the work carried out by porters and that is why we provide them with equipment so that they can carry out their hiking work and according to their experience a remuneration that allows them to continue working with us, As a consequence, we have the responsibility to support the porters with dignity.
The porters, where they come from?
Porters are native people who are living in the Andean highlands, they know very well the geographical area and their input to run each expedition are very important not only for the company who hired them but also for the communities they come from.
Their work helps to sustain their families or in some cases to sustain a better life through education.
Our preference is to exceed the expectations of our customers which is based on:
Improved loyalty and customer satisfaction that is quite uncommon in the world of travel.
Transparency and control in the process of providing our services.
Reducing errors in processing orders and requests. Greater accuracy in shipments to our customers.
We differentiate ourselves by our philosophy of creating value for the trip specifically based on the intelligent use of information technology.
Increased productivity and effectiveness of our customer service representatives and sales executives.
Our expertise is in taking care of all the details in our service to customers by eliminating all kinds of errors
Our experience is in the training of all our employees who are graduates of higher learning in tourism.
Our suppliers of related services are very reliable because they have constant training and have been working for many years within the tourism industry.
We allow our customers to interact with the company in an easy and flexible way.
We contribute to the achievements of sustainable developments in tourism through the adoption of best practices in the delivery of our services.
Our employees are academically prepared within the field of tourism, making their job performances more reliable and efficient. When interacting with our customers by helping in the best way to make decisions in developing their personal journeys. The immediate solution to issues that arise during our services makes us effective when fulfilling our responsibilities.
Every day, we try to make efficient operations and decisions to our customers, partners, and allies, through the implementation of information technology solutions.
According to national and international standards, Machu Picchu Peru meets tourism activities regulations and have their own terms and conditions according to their company policies. Our travel consultants play an important role since their work is aimed at supporting all the strategies to be applied to the customers depending on their case. The monitoring and control of the existing customer base. The framework of an organized company whose customer service policies have been designed according to the interests and protection of the consumers(customers).
Machu Picchu Peru provides each customer with the terms of payment policies, service cancellation policies and service guarantee policies. The terms of payment and service cancellation policies are as followed: If you have to cancel your trip for any reason. your deposit will be kept securely on file until you are ready to use. Your deposit is completely transferable, so you can easily roll it over to any person of your choice. The Service Guarantee policy is to provide security to the client if a failure occurs; in this case, it will be compensated adequately.
We are available to our customers at all times. We operate 24 hours a day, 7 days a week, 365 days throughout the working year to provide you with everything you’ll need for your trip. There will always be someone available who will be able to provide you with any information when requested. No matter the time or place because we are at your service.
Our company’s work schedule is limited to the time available provided to our customers, while breaking down barriers of time differences between different countries. This is made possible by technology that our company has updated.
We are a travel agency with goals that contribute to reaching international quality standards in the provision of tourism services.
We also aim to address the most important challenges facing tourism businesses which include those relating to the need to create an appropriate corporate culture, designing an optimal service quality, the service of quality with our updated technology, the selection and training of our staff and implementation of systems, which continuously improves quality to assess our current levels, optimum levels to meet market requirements and the actions needed to achieve them.
It is also important for us to check the travel service providers selected by our company. In which they are responsible for making inspection trips to places where our services are provided, to see which transport units are cared for, to ensure potential clients meet the minimum requirements to ensure their safety, such as proper maintenance, travel insurance and more. It is also important to assess the academic training of our tour guides and staff as they will be in contact with our customers along with any other aspect related to the care of potential clients.
Thus, we acknowledge that porter should have a good wage and to be treated fairly in recognition to his hard work.
In this days, there is a law to protect the porter against exploitation so you need to be sure the agency is hiring porters are able to disclose this accreditation for porters protection so you don't support with such bad practices of few travel operators. It is very important to see the porters having the necessary gear and vestiment to do their work professionally and your input will be highly important to achieve this aim.