We are flesh and blood

Valencia Travel Cusco, is composed of a team to which we are united by a single passion, travel.

That is why we understand our clients who want to experience the best during their adventure or leisure vacations.

Because we do not want to make you wait we can quickly suggest the type of trip you are looking for and tailor made. As we have a good understanding of the geographical areas of the final destination, then there is much to do, however, our goal is to match your expectations with our service. The result will be seeing you enjoying your time in the jungle, sailing the Titicaca Lake or looking into a tour to explore the Inca trail, whatever we will be there for you.

Learn more about who we are in the company:

The porters and their role in the Andes.

Since the Inca roads were protected by the National Institute of Culture as well as other paths used for hiking in Peru, the work of the porter has been remarkable because in the use of the Inca roads is not allowed the access of animals for loading.

As a consequence, their work represents the vital part of the logistics of their trip, which without their help can turn these trips too complicated to the point that when they are with us during the trek the trip becomes as easy as if you were eating a piece of cake.

Otherwise, could you imagine hiking 4 or 5 days with an average of 30 to 35 kilos on your back for 8 hours each day? Is not anything easy, right? Especially if what you have to carry is important to be able to spend the days comfortably with water, food, tent, kitchen, among other things.

Then as a company specialized in adventurous tourism, we understand the importance of the work carried out by porters and that is why we provide them with equipment so that they can carry out their hiking work and according to their experience a remuneration that allows them to continue working with us, As a consequence, we have the responsibility to support the porters with dignity.

The porters, where they come from?

Porters are native people who are living in the andean highlands, they know very well the geographical area and their input to run each expeditions are very important not only for the company who hired them but also for the communities they come from.

Their work helps to sustain their families or in some cases to sustain an a better life through education.

Thus, we acknowledge that porter should have a good wage and to be treated fairly in recognition to his hard work.

The downside of the porter's is that some travel agencies are taking advantages of porters need for work and incurring lack of good payments which affect the moral of this noble people.

In this days, there is law to protect the porter against exploitation so you need to be sure the agency is hiring porters are able to disclose this accreditation for porters protection so you don't support with such bad practices of few travel operators. It is very important to see the porters having the necessary gear and vestiment to do their work professionally and your input will be highly important to achieve this aim.

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Success stories from our clients


@curiousgeorge1052, From Los Ángeles

"Valencia Travel Cusco provided my family a top-notch experience in Peru. We went on the 10-Day Andian Highlights—The Best of Peru and Machu Picchu. Many kudos to our tour leader and guide Claudio Andia. Our group included people that ranged from my nine-year old to retirees, and Claudio went out of his way to make sure that each of us were well. He w...."

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@morgan_daigle, From Las Vegas - Nevada

"Incredible experience overall. I have nothing but amazing things to say about Valencia Travel. We did the Sacred Valley tour as well as 4 day trek to Machu Picchu. Alex and Rene were our tour guides and they were both very informative and helpful. Alex was so passionate about his culture and history lessons that it felt even more special. The porters as well as the chef..."

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@HettieJoubert, From Gauteng - Sudáfrica

"What an unforgettable experience! Valencia was extremely helpful in answering all our questions and assisting with additional arrangements before the trip. The trail itself was not easy, but worth every step. The guides' knowledge was remarkable, and their friendliness and willingness to help went a long way to make things easier for us. The food was superb - even a ca..."

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Why you will love Go Experience?

Preference

Our preference is to exceed the expectations of our customers which is based on:

- Improved loyalty and customer satisfaction that is quite uncommon in the world of travel.
- Transparency and control in the process of providing our services.
- Reducing errors in processing orders and requests. A greater accuracy in shipments to our customers.
- We differentiate ourselves by our philosophy of creating value for the trip specifically based on the intelligent use of information technology.
- Increased productivity and effectiveness of our customer service representatives and sales executives.

Experience

Our expertise is in taking care of all the details in our service to customers by eliminating all kinds of errors

- Our experience is in the training of all our employees which are graduates of higher learning in tourism.
- Our suppliers of related services are very reliable because they have constant training and have been working for many years within the tourism industry.
- We allow our customers to interact with the company in an easy and flexible way.
- We contribute to the achievements of sustainable developments of tourism through the adoption of best practices in the delivery of our services.

Efficiency

Our employees are academically prepared within the field of tourism, making their job performances more reliable and efficient. When interacting with our customers by helping in the best way to make decisions in developing their personal journeys. The immediate solution of issues that arise during our services make us effective when fulfilling our responsibilities.

Everyday, we try to make efficient operations and decisions to our customers, partners and allies, through the implementation of information technology solutions.

Flexibility

According to national and international standards, Valencia Travel Cusco meets tourism activities regulations and have their own terms and conditions according to their company policies. Our travel consultants play an important role since their work is aimed at supporting all the strategies to be applied to the customers depending on their case. The monitoring and control of the existing customer base. The framework of an organized company whose customer service policies have been designed according to the interests and protection of the consumers(customers).

Valencia Travel Cusco provides each customer with the terms of payment policies, service cancellation policies and service guarantee policies. The terms of payment and service cancellation policies are as followed: If you have to cancel your trip for any reason. your deposit will be kept securely on file until you are ready to use. Your deposit is completely transferable, so you can easily roll it over to any person of your choice. The Service Guarantee policy is to provide security to the client if a failure occurs; in this case, it will be compensated adequately.

Availibility

We are available to our customers at all times. We operate 24 hours a day, 7 days a week, 365 days throughout the working year to provide you with everything you’ll need for your trip. There will always be someone available who will be able to provide you with any information when requested. No matter the time or place because we are at your service.

Our company’s work schedule is limited to the time available provided to our customers, while breaking down barriers of time differences between different countries. This is made possible by technology that our company has updated.

High Quality

We are a travel agency with goals that contributes to reach the international quality standards in the provision of tourism services.

We also aim to address the most important challenges facing tourism businesses which include those relating to the need to create an appropriate corporate culture, designing an optimal service quality, the service of quality with our updated technology, the selection and training of our staff and implementation of systems, which continuously improves quality to assess our current levels , optimum levels to meet market requirements and the actions needed to achieve them.

It is also important to us to check the travel service providers selected by our company . In which they are responsibile for making inspection trips to places where our services are provided, to see which transport units are cared for, to ensure potential clients meet the minimum requirements to ensure their safety, such as proper maintenance, travel insurance and more. It is also important to assess the academic training of our tour guides and staff as they will be in contact with our customers along with any other aspect related to the care of potential clients.

We offers the best in tour and trek packages along with special deals!
Come explore Peru today with Valencia Travel Cusco!